1. Introduction
SYNC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, engage our services, or opt in to receive communications from us, including SMS/text messages.
2. Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Email address
- Phone number
- Company name
- Billing information
Messaging Data (A2P Compliance)
- Phone number provided through opt-in forms
- Consent records (timestamp, source, opt-in method)
- Message interaction data (delivery, replies, opt-outs)
Usage Data
- IP address
- Browser type
- Pages visited
- Time spent on site
3. How We Use Your Information
We use your information to:
- Provide and manage our services
- Communicate with you via email, phone, and SMS
- Send service-related updates, reminders, and notifications
- Deliver marketing and promotional messages (only with consent)
- Improve our website and offerings
- Process payments
4. SMS & A2P Messaging Compliance
By providing your phone number and opting in, you consent to receive SMS messages from SYNC, which may include:
- Service updates
- Appointment reminders
- Operational communications
- Marketing messages (if explicitly consented)
Message Frequency: Varies based on engagement
Message & Data Rates: Standard carrier rates may apply
Opt-Out Instructions: You can opt out at any time by replying STOP to any message. You may also contact us directly.
Help Instructions: Reply HELP for assistance or contact us at [email protected]
Consent Requirements:
- Consent is not a condition of purchase
- We maintain records of all opt-ins
- We honor all opt-out requests promptly
We do not share, sell, or rent SMS consent or phone numbers to third parties for marketing purposes.
5. Sharing of Information
We do not sell your personal information. We may share information with:
- Service providers supporting our operations (including messaging platforms)
- Legal authorities when required
- Internal team members for service delivery
6. Data Security
We implement appropriate technical and organizational measures to protect your information.
7. Your Rights
You may request to:
- Access your data
- Correct inaccuracies
- Delete your data
- Opt out of marketing communications
8. Cookies
We use cookies to enhance user experience and analyze site traffic.
9. Third-Party Services
Our website may include links to third-party websites. We are not responsible for their privacy practices.
10. Updates to This Policy
We may update this policy periodically. Updates will be posted on this page.
11. Contact Us
For questions, contact: [email protected]